Last updated: 2026-09-14 · Version: 1.1
App: mcpro35mm (package lv.mcprotector.mcpro35mm) · Developer: CHANTAL PRO SIA
This page explains how to request deletion of your account and the personal data associated with the mcpro35mm Android application. What we hold and why is described in the Privacy Policy for mcpro35mm; the licence terms are in the End-User License Agreement for mcpro35mm.
What happens when you sign in to mcpro35mm
When you tap "Sign in with Google" (or the equivalent sign-in option on Huawei AppGallery, Samsung Galaxy Store, or RuStore) on the first-launch screen, the app creates an account record on our server api.mcpro24fps.com using your email address. That record is what tracks your trial / free / premium licence state across reinstalls and devices.
If you never sign in, the app runs in free mode and no server-side account exists. There is nothing for us to delete in that case.
Two options: anonymization vs. full deletion
When you request deletion you can choose between two approaches, depending on whether you want to keep the ability to restore your purchase later.
Option A — Anonymization (recommended if you bought premium)
We replace your email address with an irreversible pseudonym and remove the other personal identifiers, keeping the purchase record itself (order ID, store name, product ID, date). The address is stored as the key of the account record, so it is overwritten rather than emptied — after that there is no way to get it back from our database. This way:
- Your personal data is no longer linked to you.
- If you later reinstall the app and tap "Restore Purchase", the store (Google / Huawei / Samsung / RuStore) returns the same purchase token, and we re-associate it with the new account you sign in with. Your premium licence is preserved — on the terms set out in clause 10 of the End-User License Agreement, which explains how long it lasts.
- The purchase record is kept for the statutory accounting period (5 years under the Latvian Law on Accounting, Art. 10) and then deleted. After that period your purchase cannot be restored through our server, though the store may still recognise it.
Option B — Full deletion
We remove everything we hold about you, including the purchase record. This is irreversible:
- If you change your mind later, we cannot restore your premium status, because we no longer hold any evidence of the purchase on our side.
- You can still contact the store you bought from (Google Play / Huawei / Samsung / RuStore) directly — they keep their own purchase records separately and may be able to help you recover the licence.
If you do not specify an option, we default to Option A — it protects both your privacy and your purchase. Under GDPR Article 17(3)(b) we may decline full deletion while the purchase is still an active contract, and offer anonymization instead.
How to request deletion
- Send an email from the address you used to sign in to the app — that is how we verify the request.
- Address it to info@mcpro24fps.com.
- Subject line: mcpro35mm account deletion.
- State whether you want Option A (anonymization) or Option B (full deletion). If you do not say, we use Option A.
- Example body: "Please delete my mcpro35mm account associated with myemail@example.com. I want Option A (anonymization) / Option B (full deletion including the purchase record)."
- Within 30 days, as the GDPR requires, we process the request and send you a confirmation.
If you cannot send email from the registered address — for example you lost access to that mailbox — write from any address and describe the situation. We will verify ownership another way, such as a recent purchase order ID.
What is deleted, anonymized or retained
| Data | Option A | Option B | Details |
|---|---|---|---|
| Account email | Replaced with a pseudonym | Deleted | Overwritten in the database within 30 days; it is the key of the record, so it cannot be merely emptied. |
| Licence state (trial / free / premium) | Deleted | Deleted | Removed with the account record. |
| Trial start and end timestamps | Deleted | Deleted | Removed with the account record. |
| Linked addresses (purchase transfer) | Deleted | Deleted | The links are removed; the linked mailboxes themselves are not affected. |
| Purchase record (order ID, store, product ID, date) | Retained, anonymized | Deleted | Option A: kept without a personal identifier for the statutory accounting period (5 years, Latvian Law on Accounting Art. 10), then deleted. Option B: deleted together with your address. |
| Purchase token | Deleted | Deleted | We store the token to re-check the purchase with the store (that is how a refund revokes the licence). It is removed under both options, which also means the purchase is no longer re-checked automatically. |
| Verification log (timestamps, store, outcome, IP address, token hash) | Deleted | Deleted | Entries relating to your account are removed. The log never contains a raw purchase token, only a short hash of it. |
| Crash reports and analytics events | Managed by the provider | Managed by the provider | We do not hold these ourselves. They carry a random installation identifier created by the SDK, not your email, so they are not linked to your account; clearing the app's data on the device resets that identifier. Firebase Crashlytics keeps crash details for up to about 90 days and Firebase Analytics events for up to 14 months by default. To act on them at the provider, use Google's instructions at accounts.google.com, or the equivalent in your Huawei ID settings. |
| Photos you captured | Not applicable | Not applicable | Photos are written only to your device and we never receive them. Delete them yourself from the gallery. |
Legal basis for retaining anonymized purchase data
Under the Latvian Law on Accounting (Grāmatvedības likums, Article 10) and EU VAT rules, a seller must keep accounting records of sales for the statutory period — 5 years in Latvia, longer in some EU jurisdictions. Option A complies with that by retaining only pseudonymous transaction data, with no personal identifier attached, for that period.
Under GDPR Article 6(1)(c) this retention is lawful as necessary for compliance with a legal obligation, and under Article 5(1)(e) the records are deleted once the statutory period expires.
Contact
CHANTAL PRO SIA, registration number 40103332030
16-34 Bebru iela, Jekabpils, Jekabpils novads, LV-5201, Latvia
info@mcpro24fps.com