Last updated: 2026-10-17 · Version: 1.0
App: mcpro24fps (package lv.mcprotector.mcpro24fps) · Developer: CHANTAL PRO SIA
This page explains how to request deletion of your account and the personal data associated with the mcpro24fps Android application. What we hold and why is described in §3.11 of the Privacy Policy — mcpro24fps.
When an account exists at all
Shooting with mcpro24fps needs no account. An account record on our server api.mcpro24fps.com is created only for RAW Bundle, the optional in-app purchase: when you tap "Sign in" — with your Google account on Google Play, your HUAWEI ID on Huawei AppGallery, VK ID on RuStore or your Samsung account on Galaxy Store — to start its free trial or to buy it. The record holds your email address and tracks your trial and your RAW Bundle purchase across reinstalls and devices.
If you never signed in and never bought RAW Bundle, no account exists on our server and there is nothing for us to delete.
Signing out in the app removes the email address from your device only. To remove it from our server, request deletion as described below.
Two options: anonymization vs. full deletion
Option A — Anonymization (recommended if you bought RAW Bundle)
We replace your email address with an irreversible pseudonym and remove the other personal identifiers, keeping the purchase record itself (order ID, store name, product ID, date). The address is the key of the account record, so it is overwritten rather than emptied — after that there is no way to get it back from our database. This way:
- Your personal data is no longer linked to you.
- Your RAW Bundle purchase stays with the store. If you later reinstall the app and the store account that made the purchase still holds it, the app finds the purchase in the store, our server checks it with the store again and RAW Bundle is unlocked — you may sign in again, which creates a new account record.
- The purchase record is kept for the statutory accounting period (5 years under the Latvian Law on Accounting, Art. 10) and then deleted.
Option B — Full deletion
We remove everything we hold about you, including the purchase record. This is irreversible on our side:
- Your purchase still exists at the store (Google Play / Huawei / Samsung / RuStore), which keeps its own records; as long as the store account still holds it, the app can find it there again and our server can check it anew.
- A purchase that the store no longer returns cannot be restored by us.
If you do not specify an option, we use Option A — it protects both your privacy and your purchase. Under GDPR Article 17(3)(b) we may decline full deletion while the purchase is still an active contract, and offer anonymization instead.
How to request deletion
- Send an email from the address you used to sign in to the app — that is how we verify the request.
- Address it to info@mcpro24fps.com.
- Subject line: mcpro24fps account deletion.
- State whether you want Option A (anonymization) or Option B (full deletion). If you do not say, we use Option A.
- Example body: "Please delete my mcpro24fps account associated with myemail@example.com. I want Option A (anonymization) / Option B (full deletion including the purchase record)."
- Within 30 days, as the GDPR requires, we process the request and send you a confirmation.
If you cannot send email from the registered address — for example you lost access to that mailbox — write from any address and describe the situation. We will verify ownership another way, such as the order ID of your purchase from the store's receipt.
What is deleted, anonymized or retained
| Data | Option A | Option B | Details |
|---|---|---|---|
| Account email | Replaced with a pseudonym | Deleted | Overwritten in the database within 30 days; it is the key of the record, so it cannot be merely emptied. |
| Sign-in provider and its account identifier | Deleted | Deleted | The link between your Google account, HUAWEI ID, VK ID or Samsung account and our record is removed. |
| Free-trial start and end | Deleted from the account; a trial marker is kept | Deleted from the account; a trial marker is kept | The account record goes. What stays is a marker: a one-way hash of your email address, computed with a secret key of our server, together with the trial dates. It cannot be turned back into the address and is not linked to any account. It exists only so that signing in again with the same address does not start a second free trial. |
| Linked addresses (purchase transfer) | Deleted | Deleted | If you asked us to attach another address to your purchase, the links are removed; the mailboxes themselves are not affected. |
| Purchase record (order ID, store, product ID, date) | Retained, anonymized | Deleted | Option A: kept without a personal identifier for the statutory accounting period (5 years, Latvian Law on Accounting Art. 10), then deleted. |
| Purchase token | Deleted | Deleted | We store the token to re-check the purchase with the store (that is how a refund revokes RAW Bundle). It is removed under both options; if the app later finds the purchase in the store, it is checked anew. |
| Installation IDs that used the purchase | Deleted | Deleted | Random identifiers the app created on your devices for the limit of 10 installations per purchase. |
| Verification log (time, store, product, outcome, IP address) | Deleted | Deleted | Entries relating to your account are removed. The log never contains a raw purchase token. |
| Crash reports and analytics events | Managed by the provider | Managed by the provider | We do not hold these ourselves. They carry a random installation identifier created by the SDK, not your email, so they are not linked to your account; clearing the app's data on the device resets that identifier. |
| Your recordings | Not applicable | Not applicable | Video, audio and RAW files are written only to your device and we never receive them. |
Legal basis for retaining anonymized purchase data
Under the Latvian Law on Accounting (Grāmatvedības likums, Article 10) and EU VAT rules, a seller must keep accounting records of sales for the statutory period — 5 years in Latvia, longer in some EU jurisdictions. Option A complies with that by retaining only pseudonymous transaction data, with no personal identifier attached, for that period.
Under GDPR Article 6(1)(c) this retention is lawful as necessary for compliance with a legal obligation, and under Article 5(1)(e) the records are deleted once the statutory period expires.
Contact
CHANTAL PRO SIA, registration number 40103332030
16-34 Bebru iela, Jekabpils, Jekabpils novads, LV-5201, Latvia
info@mcpro24fps.com